Refund and Returns Policy
Please, find below the Refund and Return policy of Soursunday. This is to guarantee you the most secure and flexible mode of shopping. Below are the detailed terms of the product return, refund and replacement process:
Order Modification/Cancellation Policy
If for any reason you’re not satisfied with your order, please contact us at contact@soursunday.com within 24 hours of your order confirmation. Include your order number and the changes or cancellation you’d like to request.
Important: Changes or cancellations can only be made within this 24-hour window. After this period, the order is considered final, and no modifications or cancellations will be allowed.
Eligibility for Returns
Return Window:
Returning your Basketball Cap is easy: You have 30 days from the date when you received your Basketball Cap to start a return. After this time, we are however unable to accept returns or exchanges of the item.
Condition for Returns:
It is required that the Basketball Cap be returned unused with no signs of wearing or washing to be qualified for a refund. It should be returned in their original packing along with all the labels and tags attached to it.
Proof of Purchase:
Original receipt or an order confirmation is essential for processing of return; it demonstrates that the product was bought. Please ensure that you don’t reveal this information to anyone.
How to Return Your Basketball Cap
Contact Us:
For returning an item in the store, you are required to send an email to contact@soursunday.com with your order number and reason for return. Our customer service team will assist you on what further steps to take.
Shipping the Item Back:
If your return has been authorized then Basketball Cap has to be sent to our return Address at pod_store_address. Here please note that return shipping costs are at your cost except in cases where the item was damaged or defective when delivered to you.
Return Shipping Costs
Customer-Paid Shipping:
If the return in not for defect or damage, the cost to return the item will be the sole responsibility of the buyer. These costs will not be reimbursed to you, and in case of refund, they will be taken out from it.
Company-Paid Shipping:
In the case of the Basketball Cap being received in a damaged or defective condition, then we are available to refund the charges incurred on returning the product. Be ready to produce proof of the defect or damage at the time of contact in order to be refunded for the cost of shipping.
Refund Process
Inspection:
Once we receive your returned Basketball Cap, we will inspect it to ensure it meets the return criteria. We will then notify you of the approval or rejection of your refund via email.
Refund Approval:
If your return is approved, we will process the refund through your original payment method. Refunds are typically processed within 5-7 business days, depending on your payment provider.
Exchanges
Exchanging Damaged or Defective Items:
We will gladly replace any Basketball Cap that arrives damaged or defective. To initiate an exchange, please contact us at contact@soursunday.com with details and images of the issue. We will cover the shipping costs for sending the replacement item.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please take the following steps:
- Check Your Bank Account: Sometimes refunds take a few days to process through banking systems.
- Contact Your Credit Card Provider: Refund processing times can vary depending on the issuer.
- Reach Out to Your Bank: There may be delays in processing your refund.
If you have completed these steps and still have not received your refund, please contact us at contact@soursunday.com.
Need Help?
If you have any questions or need further assistance regarding our Refund & Returns Policy, feel free to get in touch:
- Email: contact@soursunday.com
- Phone: pod_store_phone
We value your satisfaction and are here to ensure your shopping experience at Soursunday is nothing short of excellent. Thank you for choosing us for your Basketball Cap needs!